2020 Quarter 1 Review
Q1 has shown big increases in app activity compared to Q4 of 2019. We have seen a 39% increase in logins, 50% increase in new users, over 600 more appointments and a 25% increase in reactions across all our clients’ apps!
Contributor Role For 3rd Party Vendors
Many of our clients use third-parties to curate marketing materials and often want those vendors to have access to upload said content to the app. The Contributor Role was created with this in mind. Contributors can post content on behalf of a facility but cannot view any patient identifying information, including posts by app users…
Recurring Events
App admins can set events to recur at a specified frequency – daily, weekly, monthly, annually, etc. – making it easy to manage a number of events while also ensuring your alumni network knows about opportunities.
Automated Private Messages
Admins can schedule automated private messages to welcome new users to the app x number of days after a user joins. This creates a warm welcome and demonstrates the availability of staff in the app.
Zoom/Telehealth
Telehealth sessions and educational webinars are often a reimbursable event. These sessions can be scheduled and facilitated inside the app without app users needing any additional technology on their phones. Post-session, admins can easily download a .csv file with each instance listed – making billing a breeze.
Healing Milestone
We value creating an inclusive app experience for family members and programs where “recovery” specific language doesn’t resonate. It’s why we created the Healing Milestone. This option track progress in terms of “I’ve been healing since…” and celebrates anniversaries less frequently than the recovery milestone.
Treatment Work
Enhance your patient experience by utilizing treatment work between sessions. Send media (podcasts, video, article, or infographic) to patients, along with a series of questions to complete inside the app between sessions.
SMS Appointment Reminders
Missed appointments can often lead to patient attrition. Appointment Reminders sent via SMS serve to remind patients of in-person and telehealth appointments.
The Importance of Community in Early Recovery
No person is an island. We all have a need for connection as we navigate the ups and downs of life. This is especially true for people who are navigating life in recovery. Anyone who is entrenched in this process knows that isolation and loneliness often play a big role in keeping a person stuck…