Q1 has shown big increases in app activity compared to Q4 of 2019. We have seen a 39% increase in logins, 50% increase in new users, over 600 more appointments and a 25% increase in reactions across all our clients’ apps!
Many of our clients use third-parties to curate marketing materials and often want those vendors to have access to upload said content to the app. The Contributor Role was created with this in mind. Contributors can post content on behalf of a facility but cannot view any patient identifying information, including posts by app users…
App admins can set events to recur at a specified frequency – daily, weekly, monthly, annually, etc. – making it easy to manage a number of events while also ensuring your alumni network knows about opportunities.
Admins can schedule automated private messages to welcome new users to the app x number of days after a user joins. This creates a warm welcome and demonstrates the availability of staff in the app.
Telehealth sessions and educational webinars are often a reimbursable event. These sessions can be scheduled and facilitated inside the app without app users needing any additional technology on their phones. Post-session, admins can easily download a .csv file with each instance listed – making billing a breeze.
We value creating an inclusive app experience for family members and programs where “recovery” specific language doesn’t resonate. It’s why we created the Healing Milestone. This option track progress in terms of “I’ve been healing since…” and celebrates anniversaries less frequently than the recovery milestone.
Enhance your patient experience by utilizing treatment work between sessions. Send media (podcasts, video, article, or infographic) to patients, along with a series of questions to complete inside the app between sessions.
Missed appointments can often lead to patient attrition. Appointment Reminders sent via SMS serve to remind patients of in-person and telehealth appointments.
The Explore section of the app is an always on library of resources. Clinical staff in outpatient settings often send items from the Explore section to their group members prior to group via our HIPAA compliant, private messaging feature.
Over 90% of consumers say that online reviews impact their purchasing decisions. The substance use treatment industry is no exception. Alumni and family reviews increase referrals and impact the bottom line.