Treatment providers across the country are evaluating technology solutions to better support their patients and alumni. Some of these tools utilize contingency management as a system to track and reward users for their progress. Many of these implementations are costly as they offer monetary rewards for achieving various goals.
The CaredFor team recently launched its contingency management platform which works in conjunction with the white-label CaredFor app. Patients and alumni are able to earn experience points for achieving milestones in the app. For example, as users support each other, complete outcomes assessments and attend meetings they gain experience (points) which can then be redeemed for rewards. These rewards are defined by the client as physical rewards or rewards of recognition. The client has the ability to customize the platform to assign probabilities and inventory so that they truly customize the experience.
Client: Pinnacle Treatment Centers has been a CaredFor customer for nearly 3 years. Pinnacle uses the app branded as “Fellowship” to connect with alumni across their network of residential and outpatient centers.The app provides alumni with peer support, recovery resources, access to Pinnacle events, along with a direct connection back to the Pinnacle treatment team.
Implementation: For the initial implementation, Pinnacle decided to utilize CaredFor’s recognition rewards for its alumni. The CaredFor team was immediately able to customize the system to meet Pinnacle’s requirements.
Once enabled, users were notified of the new feature using CaredFor’s robust notification system. Immediately, users began logging in, reviewing the new platform, assessing their experience points and redeeming them for recognition stickers. Those stickers can be shared publicly in the app or privately just for the user. The reporting dashboard allows admins to track how quickly users are earning experience points and which users have earned which rewards.
Results: After 10 weeks the client is experiencing an increase in app usage across several KPIs. Alumni continue to earn experience points and rewards of recognition. It’s the simple acknowledgment that doesn’t require a monetary investment that resonates with users. Alumni are also more frequently sharing the stickers they’ve earned.
Alumni who are more frequently engaging in the activities in the app which earn points, like journaling, peer support, attending meetings, tracking progress and achieving milestones are more engaged with recovery-centered activities. These individuals are now more connected to the Pinnacle team, their peers and the recovery community thus providing a comprehensive network of support.
Pinnacle is now evaluating introducing tangible rewards based on the user’s experience points in the app.
Pinnacle Treatment Centers’ National Alumni Director Joi Honer reports the alumni are proud of their rewards and Pinnacle is pleased with the increase in app activity. “Every interaction is an opportunity for our alumni to connect to and reinforce their recovery commitment daily.”