Patient Retention and Engagement Through Rewards

We know that patient retention, engagement, and ultimately patient outcomes are important to our customers. Contingency management (CM) has been found to be effective in retaining patients, reducing substance use, and improving patient outcomes.    “A review of 15 controlled studies found that it increased the rate of abstention from opiates, cocaine, and tobacco during…

Ignoring Alumni?

Is your program ignoring alumni? Executive teams are asking about the ROI of an alumni program. The “returns” are many –  including improved outcomes, increased referrals and improved overall experience. Another way to evaluate investments is to consider another type of ROI – Risk of Ignoring. What is the negative impact that will happen to…