In light of the recent pandemic many of our clients have had to pivot how they do business – including how they provide treatment and engage alumni. A number of our clients moved to offering telehealth through our Zoom integration, right inside their white-label app.
The CaredFor app is integrated with Zoom to provide virtual events, one-on-one telehealth sessions and group telehealth sessions all from right inside the app. The integration is different than platforms that offer purely telehealth and includes:
- Appointment reminders – sent via SMS and prominently displayed in the users app stream
- Content – resources to keep patients engaged between appointments
- Community – interact with fellow peers or reach clinical staff all from inside the app
- One app / many functions – app users need only one app on their device to access their appointments and the additional benefits of the CaredFor app
Client: Addiction Recovery Care (ARC) has been a CaredFor customer for about a year. ARC uses the app branded as “ARC Anywhere” to connect with clients across their network of residential and outpatient centers. The app provides clients with peer support, recovery resources, along with direct connection back to the ARC clinical team.
Implementation: For the initial implementation, ARC utilized telehealth to provide ongoing care to clients at their outpatient facilities during COVID-19. Physicians were able to meet 1-on-1 with their clients and clinicians were able to continue providing their group counseling sessions, all within the ARC Anywhere app powered by CaredFor.
Results: Since March 1, ARC has conducted nearly 4,000 telehealth sessions. The ARC Anywhere app is also experiencing an increase in app usage across several KPIs as clients enter the app for their telehealth appointments, but stay in the app to engage with staff and peers.
ARC is now evaluating expansion of the app across other segments of their business.